System Status Page – receive real-time emails for critical issues affecting the Kaltura platform.Product Release Notes – receive bi-monthly emails for Product deployments and new releases.We recommend that you subscribe to the following relevant Kaltura pages: Requests for additional users should be submitted to your Kaltura Customer Success Manager. The number of allowed users is determined by your account’s service package. This guide is intended for users who were granted access to the Kaltura Customer Portal and therefore can open cases and correspond with Kaltura’s Customer Care. This guide also explains Customer Care workflows and Severity classifications, which are designed to allow swift response times and maximize customer satisfaction. This guide presents the functionality of the Kaltura Customer Care Portal, and describes how to create and track technical support cases.
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